FAQ's

Contact:

How can I contact you? 

Please email all enquiries to: info@salamstore.co.uk

Do you offer wholesale or bulk purchasing options?

Yes, we offer wholesale and bulk purchasing options for businesses and organizations. Please contact our sales team at info@salamstore.co.uk for more information.

 

Delivery:

Is there a shipping fee?

UK shipping is free. After the order is processed, expect to receive the Salam Journal in 3-5 working days.

Can I purchase Salam Store products outside of the UK?

Yes, we offer international shipping outside of the UK

How long does delivery take?

UK - Your order will arrive within 3-5 working days.

Europe: Depending on location, delivery will take anywhere from 7 to 14 working days.

International customers should allow 8 to 20 working days for delivery, depending on the location.

Refund and returns:

What is your refund and return policy?

If your product is damaged, broken, or lost, we will send you a free replacement or offer a full refund. 

What should I do if I receive the wrong item or an incorrect order?

If you receive the wrong item or an order that is not as expected, please contact our customer support team at info@salamstore.co.uk, and we will assist you in resolving the issue.

Other FAQ's:

What payment methods do you accept?

We accept various payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options. You can choose your preferred payment method at checkout.

What is your privacy policy?

We take your privacy seriously. Please refer to our privacy policy on our website to learn more about how we collect, use, and protect your personal information.

How can I stay updated on your latest products and promotions?

To stay updated on our latest products, promotions, and news, you can subscribe to our newsletter on our website. You can also follow us on social media platforms for regular updates and announcements.